Shipping policy

Shipping Policy

Last updated: July 18, 2026

Thank you for shopping with Lignosus.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://lignosus.co.

By placing an order, you agree to the terms outlined below.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please allow 1–3 business days for order processing before shipment.

During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be extended.

Orders cannot be modified once they have entered processing.

Shipping Destinations

Lignosus ships to customers in most countries worldwide.

Unfortunately, shipping may not be available to certain countries or regions due to carrier restrictions, local regulations, or logistical limitations.

If we are unable to deliver to your location after your order has been placed, we will notify you and issue a full refund.

Estimated Delivery Times

After your order has been processed, estimated delivery times are generally:

  • United States: 5–10 business days

  • Canada: 5–12 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 6–12 business days

  • Europe: 5–12 business days

  • Asia: 6–15 business days

  • Other International Destinations: 7–20 business days

Delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on carrier operations, customs processing, weather conditions, holidays, local transportation networks, and other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery destination and the shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow up to 72 hours for tracking updates to appear after shipment.

Split Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers.

In such cases, you may receive multiple tracking numbers.

There are no additional shipping charges for split shipments.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by your country's customs authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs clearance procedures may also delay delivery.

Lignosus has no control over customs inspections or processing times.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur.

If your order has not yet been processed, we will make reasonable efforts to update your shipping information.

Once an order has been shipped, we cannot guarantee that address changes can be made.

Lost, Delayed or Stolen Packages

If your shipment is delayed beyond the estimated delivery window, please contact us and we will gladly assist in working with the shipping carrier.

Lignosus is not responsible for delays caused by:

  • Customs inspections;

  • Carrier disruptions;

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Labor strikes;

  • Other events beyond our reasonable control.

If tracking indicates that a package has been delivered but you have not received it, we recommend:

  • Checking with household members or neighbors;

  • Contacting your local carrier;

  • Checking around your delivery location.

If additional assistance is required, please contact our support team.

Refused or Undeliverable Shipments

Packages that are refused by the recipient or returned due to an incorrect address, failure to claim the shipment, or inability to complete delivery may be subject to:

  • Return shipping fees;

  • Carrier handling charges;

  • Customs fees;

  • Other applicable costs.

These amounts may be deducted from any eligible refund.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product;

  • Photographs of the shipping packaging.

Our team will review your claim and provide an appropriate resolution.

Shipping Delays

While we work hard to deliver orders within the estimated timeframes, shipping delays may occasionally occur.

Estimated delivery dates should not be considered guaranteed delivery dates.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Lignosus

Website: https://lignosus.co

Email: contact@lignosus.co