Privacy policy

Privacy Policy

Last updated: July 18, 2026

This Privacy Policy describes how Lignosus ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://lignosus.co (the "Site"), or otherwise interact with our services.

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site.

Information You Provide

When you place an order, contact us, or subscribe to our communications, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order details

  • Customer support communications

We do not store your complete payment card information. Payment transactions are processed securely through third-party payment providers.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Pages viewed

  • Referring website

  • Clickstream data

  • Purchase behavior

  • Cookies and similar tracking technologies

This information helps us improve website functionality, security, and customer experience.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Verify payments

  • Prevent fraud and unauthorized transactions

  • Deliver products and services

  • Provide customer support

  • Respond to inquiries

  • Improve our website and services

  • Personalize your shopping experience

  • Send order confirmations and shipping updates

  • Send promotional emails where permitted by law

  • Comply with legal obligations

  • Protect our legal rights

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze website performance

  • Improve user experience

  • Prevent fraudulent activity

  • Measure advertising effectiveness

Most browsers allow you to manage or disable cookies. Please note that disabling cookies may affect certain website features.

Advertising and Analytics

We may work with third-party advertising and analytics providers that collect information about your interactions with our Site.

These providers may use cookies, pixels, and similar technologies to help us:

  • Measure advertising performance

  • Understand customer behavior

  • Deliver relevant advertisements

  • Improve marketing campaigns

How We Share Information

We only share your personal information when necessary to operate our business.

We may share information with:

  • Shopify, to operate our online store

  • Payment processors

  • Shipping and logistics providers

  • Marketing service providers

  • Analytics providers

  • Fraud prevention and security providers

  • Professional advisors

  • Government authorities when legally required

We do not sell your personal information.

International Data Transfers

Because we serve customers worldwide, your personal information may be transferred to and processed in countries other than your country of residence.

Where required by applicable law, we implement appropriate safeguards for international data transfers.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Maintain business records

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Request data portability

  • Restrict certain processing

  • Object to processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain targeted advertising or marketing communications

To exercise these rights, please contact us.

Marketing Communications

If you subscribe to our marketing communications, you may unsubscribe at any time by:

  • Clicking the "Unsubscribe" link in our emails; or

  • Contacting us directly.

Even if you opt out of marketing communications, we may still send transactional emails related to your orders.

Children's Privacy

Our services are not intended for individuals under the age required by applicable law to consent to the processing of personal information.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete it as required by law.

Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

Any updates will be posted on this page with the revised "Last updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lignosus

Website: https://lignosus.co

Email: contact@lignosus.co