FAQ
Get to know more about us and our products.
Health-Related Questions
Is Lignosus suitable for individuals with fructose or histamine intolerance?
Lignosus contains passion fruit, which is relatively low in fructose and generally considered low in histamine. Many customers with fructose or histamine intolerance have taken our product without experiencing adverse effects.
I am allergic to mushrooms. Can I still take Lignosus?
Many customers who are allergic to mushrooms or fungi have taken our product without experiencing issues. There are many types of mushrooms, and an allergy to one type does not necessarily mean you will react to others. Please consult your healthcare provider if you have concerns.
When can I experience results from Lignosus?
Everyone’s body is unique, so individual results may vary. Some customers notice early improvements within one or two weeks, while optimum results may take six to eight weeks. We recommend trying Lignosus consistently for eight weeks.
Can Lignosus be used along with prescription medicines?
There are no known contraindications when taking the product at the recommended usage with other medications. However, it is recommended that Lignosus be taken at least two hours apart from other medications. Please consult your doctor.
If I were an asthmatic patient under standard treatment, should I stop my concomitant medication or inhaler while taking Lignosus?
You should continue with your prescribed medication. Lignosus is a complementary supplement and is not intended to replace standard treatment. Always follow your healthcare provider’s advice.
Order-Related Questions
Is this a one-time purchase?
Yes. All orders are one-time purchases. You will not be charged automatically in subsequent months, and there are no recurring or hidden charges.
Do you ship worldwide? What are the shipping charges?
Yes, we ship worldwide and offer free regular shipping on orders, with an expedited shipping option available for customers who need faster delivery.
Do you offer a subscription service?
At this moment, we do not offer subscription services. Sign up for our newsletter for updates on product offers and subscription news.
How secure is your site? Is my credit card information secure?
Our secure checkout encrypts your payment information. Your complete credit card information is not stored by Lignosus.
What if I want to cancel my order after I already placed it?
We can change or cancel an order within 24 hours after purchase if it has not yet been packed or shipped. Please contact customer care as soon as possible.
How long does it take before an order is shipped?
Orders typically leave our warehouse within 24–48 hours after the order is received and completed. Orders are not processed or shipped on weekends or holidays.
How long does it take for the order to be delivered to me?
Regular shipping generally takes approximately seven business days. Express shipping normally takes three to four business days. Delivery time can vary depending on location and unforeseen circumstances.
How do I track my package?
We will send a shipping confirmation email when your product is on its way. The email will include a tracking link.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard and American Express, as well as PayPal where available.
What is your return policy?
Our products come with a 30-day satisfaction guarantee. Eligible products may be returned within 30 days of receipt in their original, resalable condition. Return shipping costs are the customer’s responsibility.
Do you have a brand ambassador program?
Yes. Please contact our customer care team if you love our products and would like to learn more about our ambassador program.
Do you have a wholesale program?
We welcome distributor partnerships. Please contact our customer care team and one of our specialists will be in touch.
Product Related Questions
What is the shelf life or expiration period of Lignosus?
The shelf life of Lignosus is 24 months. We replenish stock regularly so customers receive fresh products.
How does Lignosus taste?
Lignosus has a pleasant, slightly sweet and sour taste. It can be poured directly into your mouth or mixed with water, tea, juice or coffee.
What are the benefits of Lignosus?
Lignosus is formulated to support lung and respiratory health, immune function, stamina and vitality. Individual results may vary.
How does the product help in supporting lung & respiratory health?
Lignosus supports respiratory health through a four-step lung-care mechanism: cleansing, restoring, strengthening and protecting. Tiger Milk Mushroom has immune-modulating and inflammation-reducing properties.
Is Lignosus a prescription medication, and how are its benefits determined?
No. Lignosus is a natural herbal food supplement and not a prescription medication. It is not intended to diagnose, treat, cure or prevent disease.
Who can take Lignosus?
Lignosus is a general health supplement for adults and may also be used by children according to the recommended dosage. Consult a healthcare provider if you are pregnant, take medication or have a medical condition.
Is Lignosus safe for kids?
Children from two to six years old may consume half a sachet daily. Always follow the label instructions and consult a healthcare provider when appropriate.
How should I take Lignosus?
Adults generally take one or two sachets after a meal in the morning, once daily. Children from two to six years old take half a sachet daily. Follow the product label for complete directions.
What are the active ingredients in Lignosus?
Lignosus contains beta-glucan and other naturally occurring components, including fungal immune-modulatory protein, glycoprotein and antioxidant proteins.
What is the difference between Tiger Milk Mushroom and Lingzhi (Reishi/Ganoderma lucidum)?
Both are medicinal mushrooms that support immune health. Tiger Milk Mushroom is traditionally associated with respiratory support, while Lingzhi is commonly associated with liver and general wellness support.
What are the differences between cultivated & wild Tiger Milk Mushroom?
Cultivation provides controlled growing conditions, consistent botanical identification, hygienic handling and quality control. Wild mushrooms can vary according to environment and harvesting stage.
Does Lignosus contain gluten, soy, peanut, dairy, shellfish or any other allergens?
Lignosus does not contain the listed ingredients or allergens and supports many dietary preferences. Always review the current product label before consumption.
Does Lignosus contain steroid components?
No. Laboratory testing has shown Lignosus to be free from steroid compounds.
Does Lignosus contain caffeine or any other stimulants?
Lignosus is caffeine-free and stimulant-free.
Do I need to refrigerate Lignosus?
No refrigeration is needed. Store it in a cool, dry place to preserve maximum potency.
Is Lignosus safe to take?
Lignosus is made from natural ingredients and has been assessed for safety. Follow the recommended dosage and consult your healthcare provider if you take medication or have a health condition.
How does Lignosus taste?
It has a pleasant, slightly sweet and sour taste and can be consumed directly or mixed into a beverage.
What is the shelf life or expiration period of Lignosus?
The shelf life is 24 months. Check the expiration date printed on your product packaging.
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