Refund policy
Return & Refund Policy
Last updated: July 18, 2026
Thank you for shopping at Lignosus.
At Lignosus, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
By placing an order through lignosus.co, you agree to the terms outlined in this policy.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
-
Be unused and in the same condition that you received it.
-
Be in its original packaging.
-
Include all original accessories, manuals, and components (if applicable).
-
Be accompanied by proof of purchase (order confirmation or receipt).
Items returned without prior authorization may not be accepted.
How to Request a Return
To initiate a return, please contact our support team before sending any item back.
Email:
Please include:
-
Your order number
-
Your full name
-
A description of the issue
-
Photos (if the item is damaged or defective)
Our team will review your request and provide return instructions if your return is approved.
Please do not return products without receiving return authorization.
Return Shipping
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your order arrives:
-
Damaged
-
Defective
-
Incorrect
-
Missing items
please contact us within 7 days of delivery at:
Include clear photographs of the product and packaging so we can evaluate the issue promptly.
If approved, we will offer an appropriate resolution, which may include:
-
A replacement
-
A refund
-
A partial refund
-
Store credit
depending on the circumstances.
Non-Returnable Items
The following items cannot be returned unless defective or required by law:
-
Products showing signs of use or misuse
-
Items damaged by improper handling
-
Products returned without original packaging (when necessary for resale)
-
Gift cards
-
Digital products or downloadable content
-
Personalized or custom-made items
-
Final sale or clearance items (where permitted by law)
Exchanges
We only replace items if they are defective, damaged, or if the wrong product was delivered.
If you need an exchange, please contact:
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note:
-
Banks and payment providers may require additional processing time.
-
Refunds generally appear within 5–10 business days, depending on your financial institution.
-
Original shipping charges are not refundable unless required by law or if the error was ours.
Order Cancellation
Orders may be cancelled only before they have entered processing or shipment.
Once an order has been processed or shipped, it can no longer be cancelled.
If you wish to cancel your order, please contact us as soon as possible.
Refused Deliveries
If a shipment is refused or cannot be delivered because of an incorrect or incomplete shipping address provided by the customer, any refund may be reduced by:
-
Return shipping fees;
-
Carrier charges;
-
Customs or import fees (if applicable);
-
Any other costs incurred by the return.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, VAT, GST, import taxes, or other governmental fees depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Customs authorities may delay deliveries, and Lignosus cannot guarantee customs clearance times.
Chargebacks
If you experience an issue with your order, we encourage you to contact us before filing a payment dispute or chargeback.
Our customer support team will work in good faith to resolve eligible issues as quickly as possible.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot legally be waived under the laws applicable in your country or region.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Lignosus
Website: https://lignosus.co
Email: contact@lignosus.co